Briefly, many of the remarks being made against Pitney Bowes would simply not be accurate. For one, its relationship with the USPS does not guarantee a smoother operation for either Pitney Bowes or for any location where post office services are offered (authorized shippers). Any issues with the USPS are a shared responsibility with the customer, the carrier, and the authorized shipper or service.
Also, the new Pitney Bowes "Amazon" QR system has put Pitney Bowes on the map in a rapid way. This transition too makes it a more efficient company and to offer such a critical system for returns is absolutely noteworthy.