The first purchase I ordered a diamond stud that was supposed to be larger than one I had. It was smaller, when I addressed it to customer service they became very defensive so I let it go. I recently ordered a North Star diamond design with many small diamonds because it looked so pretty. Finally I received it. When my piercer started to put it on me she pointed out that a diamond was missing. I got a magnifying glass and she was right. They make you wait so horribly long to receive it that even though they are expensive it's not worth sending back and waiting forever for it back. I just wear it with a missing stone. But I will never trust Fresh Trends again. I will never buy from them again.