Arianne M.

I used their services last November 21,2022 to have some items (mobile phone and cases) delivered from Amazon US to the Philippines. They received my items last December 6, however, I was notified that the items are prohibited to ship to the Philippines. So I immediately emailed ShippingCart for a pull-out request, wherein they will ship the items back to Amazon and Amazon will then send me the refund. I complied and provided the necessary documents so they can get started with the pull-out process. I also contacted Amazon and filed for a refund and secured packaging labels for the items. The packing labels were dropped off by Amazon to the ShippingCart Oregon warehouse last December 7. The ShippingCart agents (Maw Tuazon and a certain Sebastian) emailed me that they will be escalating the ticket to the Oregon warehouse officer for processing. Sadly, as of writing this complaint, they have not processed the pull-out request and I am not getting any status update from their agent. Amazon required me to return the items until February 1,2023 so they can process my refund. It is now beyond their allowed refund period. I won't be able to get my refund now from Amazon. I have lost approximately Php 36,000 because of their inefficiency and lack of concern for their consumers. And ShippingCart has been holding my items for almost 2 months now, and the worst-case scenario is that they will keep my items for themselves since they have not been cooperative and responsive to my emails. If you would look at ShippingCart's Facebook page and posts comments, you would see all the complaints related to their company and services.