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Since 3 December I have been waiting for answers to questions about the new charges that are to take effect from 2020. After asking several times, no reply to date. It seems as if we only want to look after wealthy customers here? Until a few months ago, answers were usually given on the same day. Not only the fee model seems to have changed here. I am disappointed and not satisfied.
Armin A.'s review of Goldmoney earned 13 Very Helpful votes
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Dear Armin,
I'm sorry to hear about your experience. Goldmoney is always looking to stay up-to-date with any regulatory changes, and on occasion that will imply in changing or updating the services we have available. Unfortunately, there was a delay in our response time due to the number of changes that took place in the beginning of the year.
If you still have questions about your account, please reach out to our Relationship Management team. They will be happy to assist you with any inquiries.