Arnold C.’s Reviews of Pelican Parts & more

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10/2/22

Delay in shipment of the product is at it's worst, Tracking number provided has no update after shipment. You can not tell what is happening with your order. Email from the customer service does not help at all as they appear to be making pandemic as an excuse. Be very aware of this company better stay away from them.

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Michael M. – Pelican Parts Rep Over a year old

UPDATE: 10/4/22
Hey I haven't heard back from you but wanted to let you know I'm still here for you if you need anything.

Original Reply: 10/3/22
Hey Arnold,

Thanks for stopping by to leave a review. Thank you for your over three years of business with us. Our small team does appreciate all the support.

My apologies for not living up to expectation on your recent order. I know when you are in the middle of a build any delay is painful. I am so sorry to be the cause of that pain. I reviewed your order, and it looks like this order was placed on September 19 and shipped out the following day on September 20. It appears that the packages were leaving our facility in Harbor City, California headed to Australia. With the shipping method being USPS priority mail. It is extremely frustrating on our end when we do everything right to get the order out the door only to have a carrier flub the delivery. Unfortunately, with USPS I have seen some instances where tracking is missing or not updated. When we call our rep to get more information, they inform us that it will eventually update and to remain patient. Not the answer either one of us want to hear. Personally, I think USPS’s care factor is zero.

I just shot you an email. If you have time, I would appreciate a note back. I’ll work with you to see if we can make up for this flub.

Take Care,

Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com