Ron S.’s Reviews of Pelican Parts & more

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Auto Parts

9/25/23

The website said free shipping, and when I went to check out, the cart added 16.99 shipping. I called and they said I did not order enough. And if I did not like it to buy somewhere else! So I did. I feel like they tried to cheat me and really dont care... BAD customer service...

Tip for consumers:
The free shipping tab says it is fre and on checkout cahrged $16.99 for two small parts

Products used:
purchased elsewhere

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Shipping

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Thank you

Michael M. – Pelican Parts Rep 9/25/23

Hey Ron,

Thanks for stopping by to leave a review. My apologies for the confusion on our free shipping policy. We try and message our $99 free economy shipping program as clearly as possible. Currently we display it on the header of our website, catalog pages, and in every product detail page. You can also find more information about the program https://www.pelicanparts.com/support/pelican_parts_shipping_FAQ.htm under our “account info” tab.

The cost of shipping continues to rise year after year. We have tried to produce a program that is advantageous to the largest group of enthusiasts that visit our site. It sounds like for your review the items placed in your care are bellow the $99 minimum. That is why shipping was added at check out.

I would like to look at your order and see if there is anything I can do to help. If you are open to giving us an opportunity to earn your business, please reach out to me directly. My email information is listed below. I can personally assist you and see if there are any additional ways we can help.

Take Care,

Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com