This website a group of fraudsters and scammers. They have a good website and often come as number 1 google search result when you are planning to send gift to someone. My order number was: **************
This is the process through which they will loot your money:
1) They will show you beautiful gifts and flowers in their catalogue, attracting you to place an order on their website.
2) You will place an order successfully, get a delivery date and pay the money through online transaction.
3) While processing the order, they will send you an email saying that one of the items in the order is not available but they can provide you an alternate. The email will also mention that you need to reach them back ASAP.
4) Now as a genuine buyer, you will reply them back via email and also try to reach them through their contact number (customer care). Both will fail as they won't respond to your email and also their contact number is just a fraud random phone number which never works.
5) You will now reach them through chat (available on the website). You will wait for ages. The agent will tell you that order will be delivered timely. You will now relax.
6) They will never deliver your order and now when you again reach out to them for refund, they will first apologize and then after your insisting will force you to refund the money in your Winnie wallet (what a joke!). If you ask them to refund your money to bank account, they will provide you timeline of 15 to 20 days but will never confirm the processing the refund to bank account.
This is the complete process of how they will loot your money. Stay away from them.