Arvin B.

AVOID ARGOS - Ordered a promotional set of Beats…
UPDATE 05/12/23: So after being told to contact Argos customer care I was provided this response which still leaves me with no information on where my order is! POOR SERVICE, DO NOT USE ARGOS FOR CLICK AND COLLECT. "A manager would not be able to give you any different information Arvin than I have given. They have no access to when your order will be delivered as I do not have access either."

Originally Posted 04/12/23 -Ordered a promotional set of Beats Headphones for £99 on the 19th of November 2023.

I was sent an email saying they would arrive in store by 22nd November by 9 am, I went to the store in Edgware to collect and was told they did not have my order. I didn't get any SMS or email to say my order was ready either.

Fast forward we are now at the 4th of December 2023 and still have no headphones and customer care has no idea when my item will be ready to collect.

14 days have elapsed and I still don't have the headphones I ordered online!

All I want is the headphones I had ordered as this was a gift for a 13-year-old child who has been patiently waiting for them.

I guess that it will be the new year before I even get a reply or response back from Argos about my purchase or when I can collect it.

I would avoid Argos based on this experience!