Ashika K.

My only request to anyone genuinely looking for a cake is to not order from this website. My first order with them was for a marzipan cake for which they charged me Rs. 2000 for. After making the payment they call me and tell me the cake isn't available and that they will cancel the order. I was naturally a little upset because if they didn't have the cake in stock they never should have taken my order. They agreed to give a voucher for the money but refused to refund back to my bank account. I let it go and decided to use the voucher for another time and this time I made it a point to order the cake 9 days in advance prior to the event and even spent extra ordering cookies from them. After the payment was made I didnt receive any confirmation from them, so the day the cake was supposed to be delivered I interacted with the customer care executive who said the order would be delivered within the stipulated time. After half an hour I receive a mail stating my order would not be delivered as my address is out of their delivery service. I was furious and did my best to call them up but they were avoiding my calls. I reached out to them from another number and they said they will try to figure it out. After a while I received a mail saying the cake would be delivered. I was not a bit surprised when the cake arrived from the local bakery from the area, looking drastically different from the one I had ordered and the cookies missing. The ordeal that rose N cakes took me through, was highly unacceptable and they are extremely impolite.