Ive been ordering clothes off their website for a few years, since i discovered the store in Florida in 2011. This particular time i had ordered pants that ended up being too big, so i sent them back, not realizing they were final sale. I got an email to call by a certain day or they would be discarded. Fast forward two weeks later - i've called over 100 times, been put to voicemail every time. Left a number of messages and sent out multiple emails and have heard absolutely ZERO back. So now not only did i lose the pants, my money, but also the money i spent to send them back. So extremely disappointed by the terrible customer service, i'll never shop here again