Ashley N.

I ordered an engine from this company and although I FINALLY got what I purchased... It was NOT a pleasant experience at all. David was my sales rep... At first he was nice but he turned out to be the perfect example of a sneaky, rude and nasty salesman.
So, let me tell you what happened... The main problem? They sent the wrong engine! You read it correctly - NOT what i ordered! We found out quickly this was not MY engine because the vendor left the tag on it! VIN #, Location, Stock #... EVERYTHING. David didn't believe it was the wrong part despite numerous shortcomings; even the mechanic told him this was NOT going to fit. It was a 2008, All Wheel Drive Engine with over 115,000 miles on it. I ordered a 2011, Rear Wheel Drive, 50,000 miles! Do you see my dilemma? Anyway, he continued to say it will be fine and it got my REALLY upset, so I decided to track down the where this engine came from using the information on the tag. Well the vendor told David I called them and only THEN did David FINALLY tell me he sent the wrong engine! He told me he would refund my money... But I still needed an engine! My car was at the mechanic shop about to be charged storage fees soon! I told him to deliver what i paid for! Anyway, they picked up the first engine and brought the correct one some days later... Thankfully the mechanic was very understanding! David, on the other hand, never apologized or even acknowledged his wrongdoings but he DID, however, become VERY short tempered. Interrupting me each time I spoke, yelling and making insulting comments! He had the nerve to tell me after asking him for tracking information that I was a "waste of time" and I needed to "stop calling" him. After paying almost $3000 - now I'm a "waste of time." Look people! Do yourselves a favor... DON'T TRUST A COMPANY THAT LACKS INTEGRITY OR COULD TALK TO THEIR CUSTOMERS LIKE THIS. I'm warning you now... Stay away!