Ashly C.

I did an online purchase of almost 150 dollars in clothing and It was the worst experience and customer service I have ever experienced! NEVER ORER ANYTHING ONLINE FROM EXPRESS.
1. My delivery does not come by the expected date, So I call express and they inform me that something went wrong during shipping and everything was sent back. The error was fixed and I should be getting my package "over night" due to their error.
2. Package never came. I call again and Express tells me that the items were on back order but should be there in the next 5-7 business days.
3. Package NEVER CAME. I call AGAIN to cancel my order and get my money back. But they tell me that it is already in the mail and I cannot cancel my order and get my money back. SO I ask the expected delivery.
4. The package comes and ONLY 1 item out of 5 was shipped. Not to mention, the necklace was BROKEN
5. I call AGAIN. They tell me they did not have the clothing items in my size and it was on back order. I express my frustration and "Lorenzo" tells me I will get reimbursed for the whole order including the broken necklace.
6. Only a portion of the money get put in my account, so I CALL AGAIN. They tell me it is because I used a gift card for the rest and if I want another gift card. I tell them NO. I NEVER want to purchase anything from express again. So they agree to put everything on my card.
7. Money is still not on my card. I CALL AGAIN. It is because the card info down is wrong... I give my correct card info and they Proceed to put not even HALF of what they own me.
8. So I CALL AGAIN and they tell me the issues is reported to management and they will get back to me.

I still have not got my money back! I will NEVER shop at Express again. This has been the worst experience I have every had. I talked to a new person every time I call and had to explain the situation from the beginning all 8 Times!