A T.

We hired Craig Brisbin of Mako Sealants in the Fall of 2017. The job was to seal our concrete pool slide and surrounding flagstone and moss rock. New sealant on the slide immediately began to flake, so Craig attempted another product. It seemed to stick, until we used the slide for the first time in the spring of 2018. The second product completely wore off over the winter, leaving a portion of the slide very gritty and not usable (too abrasive for swim suits and skin). Additionally, during the first job Craig used a power washer to clean up after his work and in the process, accidentally removed the sealant on our stamped concrete pool decking. He told us that the previous homeowner used a cheap product and that he would cut us a good deal to reseal with a better product. We hired Craig to do the job, but the quality was not satisfactory, as much of the decking is still very cloudy/discolored, and portions look like they have never been sealed. We've made numerous attempts to text/email Craig to ask if he will warranty his work for the pool slide and decking. He has not responded. We paid Craig in full for both projects and unfortunately our slide and pool decking look worse than before he started the projects. To top it off, he continues to post pictures of recently completed projects on Facebook, yet can't seemed to find the time to respond to our warranty concerns. Very unprofessional and unethical. We have filed a formal complaint with the BBB to see if that will get Craig to respond and warranty his work. Until then, we would NOT recommend Craig Brisbin of Mako Sealants.