They lie and say the order is complete then someone else says it wasn't submitted. Techs don't show up because order is never actually submitted. Passed from person to person and they all say something to placate you. TERRIBLE. Be like A Flock of Seagulls and RUN SO FAR AWAY. Never got to try their service because they were too inept to even hook it up. Passed between 17 chat people with names like Samir. CRAP