Like other costumers I got the "review the article" email before receiving the article itself! It took more than 2 months to arrive. And what a nice surprise when I discovered that it has nothing to do with the article I ordered: very poor quality, not the same shape or color as the photos displayed on the website, not the right size, not the same material. Well not the same article really! I ask for my money back and here again, surprise! They wouldn't give me the money back, only 85% of the price and I have to pay the shipment back to CHINA, which is far much more expensive than my article, are you kidding me? Oh they gave me another option though: I can keep the article and receive a 5 dollars coupon to use on the website... like I want to order something else and waist my money again, right!
Dear aurelie,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For the items you received, we have sent you an e-mail to confirm the problem. Please check it and give us a reply. We will deal with it for you. Don't worry.
Best regards,
Customer Service