I've been a loyal customer to them for years and I am extremely disappointed in our last encounter. I purchased a game that had faulty content and ended up being broken in multiple ways and this game cost 64$. I used it for one day and wanted my refund. Their website clearly states that you get a refund for faulty content within 14 days. Yet the woman on the phone was extremely rude and offered me no solutions whatsoever. I've had Xbox in the past and they never acted like this so if you're seeing this and looking to buy one or the other, GO WITH XBOX.