I signed up with Surfshark for three years and am pleased with the service. I would give it a 5 Star rating and I would certainly renew my subscription once it expires.
I solely use Surfshark to download television and movie torrents. Otherwise, I do not utilize it.
Just the other day, I got an email from Surfshark saying that my account has been banned and they will not issue any refunds. When I inquire why my account has been banned, they will not give me a specific answer and direct me to their TOS. They wrote, "I'm afraid the system blocks accounts automatically, and we're unable to dive into the reasons behind it."
So if I paid for another three years, Surfshark could ban my account, offer no refund, and give me no specific reasons as to why they did it.
I believe this is an unethical business practice.