Chris D.

Am writing to express my dissatisfaction with the customer service provided by Surfshark. I encountered a problem with their service and attempted to reach them via text messaging, but was unable to do so. Instead, I interacted with a chatbot that was unable to answer my specific questions.

Furthermore, I purchased a subscription and discovered within the first hour that it was not working and I was experiencing issues. Despite never having used their services, I was denied a refund. I believe this is an unfair business practice, as they are fully aware that their services are inadequate. I claim there is a trial period! But no
no refunds, but this trial. However, this is misleading, as customers are still required to select the services they want, the duration of their subscription, and provide their credit card information. If you have an Amazon account, they will directly access and deduct the amount from it.

I am disappointed with the overall experience I have had with Surfshark and believe that their business practices are not in the best interest of their customers.

Sincerely,
Christopher Donald