BabyG G.

Be extremely weary of this so called company - Its a Scam

I wish I read the reviews before I placed an order with my hard earned cash. I ordered a wedding dress late one evening. After getting up the next morning I decided that it was the wrong dress for me so cancelled it immediately, via the online chat. The agent reassured me that the cancellation notice will be sent to the correct department and that someone will get back to me. After 3 days, I received an email asking me for the time I need the dress. I explained that I had notified that I no longer need the dress and that this was done within less than 24 hour. Its now 16 days and I still have not received my money back. I know that I have a legal right to change my mind and this was done within 24 hours, so, I needed my money back.
To my dismay, with another 2 days from the date of their response they sent me the following;
"Dear Customer If you do not need the item in your order, you may find another one that you love on our website, and we can do the replacement for you.
So shall we hold this order and make the change when you have the final decision? If so, we can offer
1) A 10% coupon code for your next purchase from us
OR
2) A 5% refund of the items value"

I already told Missacc that I need to cancel the order, and yet they came back to ask me to choose a replacement and to my dismay offering me 5% OF MY MONEY BACK as an alternative...
This is illegal and I will be contacting trading Standards UK about this and Missacc is breaking UK trading laws.
In the UK Under The Consumer Rights Act 2015 and The Sale of Goods Act 1979, I know that as consumer who has purchased goods via an online platform that I have the right to cancel the contract and claim a refund without giving any reason or justification and without incurring any liability (unless exceptions apply) within 14 calendar days of receiving the goods. I have not even received the goods, because I changed my mind within 24 hours.

Please think carefully before buying from Missac. I am still waiting for a refund and a confirmation that they will be returning my money.