BBD G.

I've been making purchases and dealing with LLBean as a consumer for well over thirty-five years (yup, that give's you something of an idea of how old I am). For me they are the gold standard of retailers and online merchants. Always courteous on the phone - and available, 100% money back guarantee, always decent; they treat you like they care. I've returned things that have broken and always gotten refunds - no questions asked. I have clothes from them that have lasted YEARS, and a blanket my parents bought from them that's got to be forty five years old - still gorgeous. I love them. Simply a great pleasure to deal with.

Had a HORRIBLE experience with this site bidrack.com. And as I'm reading here others have also had similar experiences. Stupidly entered my credit card info on their site - because of the way they have the web site set up - in order to find out what they actually have to bid on, you enter your card info first. Well I didn't understand I was actually purchasing $99 worth of bids when I entered this information! When, on the next page it indicated I had purchased $99 of bids, and I realized what I had inadvertently done I was shocked. I would have never thrown that much money away for bids, and I tried to contact customer support (only email worked) to get a refund. Nothing doing! First they offered me more free bids, and when I indicated, no, I wanted a refund not more bids - there was nothing I wanted - they wrote back, too bad, I had clicked on their agreement which says "no refunds on unused bids!" There's nothing on the site I'm even remotely interested in bidding on. And my credit card company says they can't reject the charge because their terms of service agreement spell out no refunds! WOW. Awful. Also, 24/7 customer service # is an outright lie *******225). I called their number over a dozen times at various times of the day because their a British Columbia time zone. No answer ever. Either got hung up on, or got endless music on hold. After numerous email complaints a "customer service representative" called me yesterday and said they would refund $39. Given the way they've operated so far, I'm not holding my breath. Am I supposed to be grateful for such scamming? Admittedly, being the victim of such an experience makes one feel awful, like the world's biggest idiot, sucker. Any further ideas/suggestions how to fight this gratefully accepted. At least others should be warned of the snake pit their stepping into. There's got to be a constructive way to get them and others like them regulated and prevent these people from robbing/scamming people!

Unless you've got money and time to throw away - Not to be trusted. Watched for a long time and placed a few bids - curious - when I bid at the one second mark two times my bid was disqualified and someone else won. Other times it wasn't disqualified (when there was no winner) which makes me wonder if the site is rigged. Basically though, it is gambling and the odds are very much against winning anything from them.

Had a HORRIBLE experience with the sister site of this company bidrack.com. And as I've read here (checkout sitejabber comments posted on bidrack.com) others have also had similar experiences. Stupidly entered my credit card info on their site - because of the way they have the web site set up - in order to find out what they actually have to bid on, you enter your card info first. Well I didn't understand I was actually purchasing $99 worth of bids when I entered this information! When, on the next page it indicated I had purchased $99 of bids, and I realized what I had inadvertently done I was shocked. I would have never thrown that much money away for bids, and I tried to contact customer support (only email worked) to get a refund. Nothing doing! First they offered me more free bids, and when I indicated, no, I wanted a refund not more bids - there was nothing I wanted - they wrote back, too bad, I had clicked on their agreement which says "no refunds on unused bids!" There's nothing on the site I'm even remotely interested in bidding on. And my credit card company says they can't reject the charge because their terms of service agreement spell out no refunds! WOW. Awful. Also, 24/7 customer service # is an outright lie *******225). I called their number over a dozen times at various times of the day because their a British Columbia time zone. No answer ever. Either got hung up on, or got endless music on hold. After numerous email complaints a "customer service representative" called me yesterday and said they would refund $39. Given the way they've operated so far, I'm not holding my breath. Am I supposed to be grateful for such scamming? Admittedly, being the victim of such an experience makes one feel awful, like the world's biggest idiot, sucker. Any further ideas/suggestions how to fight this gratefully accepted. At least others should be warned of the snake pit their stepping into. There's got to be a constructive way to get them and others like them regulated to prevent these people from robbing/scamming more people!