I bought this bed because my youngest dog kept eating their dog bed. My oldest was having knee surgery and I wanted a comfortable bed that the other one wouldn't chew up on him. I ordered the expensive orthopedic one $250! I opened right away as he had knee surgery day before and hates it. He went on it for a bit as did the other 2, but now they won't. Called company and only accept returns if unopened. Their policy says they can't resell used items. Today many companies donate to charities. How about standing behind your product and make your customers happy and donate returned items to a dog charity/shelter? How do I know bed is hard and uncomfortable and dogs will hate it unless I open it and try to use it? VERY DIsappointed!