- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Moon magic is a scam
Moon magic is a scam. Bought a necklace ring and earrings about a month ago They refused to send me my order and are now ignoring my request for a refund.
Do not spend your money here they will SCAM you.
Here is the newest update. It has now been two months. I've received no product and no refund. As a matter of fact they are only willing to refund 10% of my money. So theyve sent me no product and are now going to keep 90% of my money.
This company is a joke
Tip for consumers:
They only offered to give me 10% of my money back after sending me no product
Products used:
They sent me absolutely nothing
2 weeks ago I placed my order. The company took my money and gave me a delivery date just like normal. Two days before my order was supposed to arrive I get an email saying before my order will be shipped they need a picture of my Identification and debit cardto verify my purchase... But they've already taken my money. Shouldn't verification take place before you charge my card? So this company has my money and is now refusing to send me the product I PAID for.
I've emailed several times and have been getting no response... They still have my money.
My experience with moon magic thus far is nothing short of infuriating.
Hello Skyler,
Thank you for taking the time to leave us a review.
We have sent you multiple emails, but it seems there might be a communication issue. Please check your spam or junk folder to ensure our messages haven't been filtered there.
Regarding the verification process, we want to clarify that payment verification is a standard procedure to ensure the security of transactions. We appreciate your understanding in this matter.
Please feel free to reconnect with our customer support for any questions you might have.
Best Regards,
Moon Magic
Skyler hasn’t received any votes.
Skyler hasn’t received any thanks yous.
Skyler doesn’t have any fans yet.
Skyler isn’t following anybody yet.
Empty.
I bought a ring from them for my wife.after 10 months it blackened and a stone setting...
Bought a lovely moonstone adjustable ring in December from Moon Magic and after less than a month...
Hello Skyler,
Thank you for taking the time to leave us a review.
Your order has been cancelled and the refund was credited back to the card/account used.
After checking your review, it appears there might be a misunderstanding. We extended a 10% refund to compensate for any inconvenience and offered to proceed with shipping your order. It's essential to note that retaining 90% of the payment when the items were not dispatched goes against our Policy and it was never mentioned that we will hold 90% of the payment without shipping your order.
Please feel free to reconnect with our customer support for any questions you might have.
Best Regards,
Moon Magic