Reservations.com happily took my reservation for a weeks hotel stay in a rural town for Christmas. I had to pay the week stay in full with this company when I checked in the hotel had no hot water, but didn't tell me that. It wasn't until I went to take a shower for Christmas mass that I discovered there was no hot water. The reservations desk said oh yeah, the pipes burst and we have no ETA on a fix. I haven't heard anything from Reservations.com for a month now. If they had simply confirmed with Days Inn in Seymour, indiana, that they had no hot water when I checked in Christmas Eve night, they would have admitted it, forcing me to move to a different hotel for my week stay. $599 for less than 24 hours is outrageous and Reservations.com refused to return a penny of the prepaid week stay in a hotel I didn't spend 24 hours at.
Rest assured, I will post blog comment to all unknowing travelers never to use this reservations site. Ever.