Bernard T.

I inadvertently made a reservation in LaGrange GA as opposed to LaGrange KY. I phoned Reservation Counter who placed me on hold for fifteen minutes and told me the supervisor would not refund the money and the full amount will be charged - over $400. They gave me a number for getaroom.com who told me they could not refund the money and told me to call Reservation Counter again. Finally we were told to call the hotel directly to ask what refund if any they are willing to give. This has been horrible customer service - the entities are working together because they would say "I see you spoke to Frank with Reservation Counter - when I was speaking to gets room.com. My advice, call the hotel directly - do not use the online services to book a reservation.