First the driver shows up a hour early, then brings us to the wrong building then never comes back to pick us up, we had the time set for 11:45 am go back home, cause my gfs MRI was 10:45, I had to call humana 4x b4 a driver from MC got to where we were, me n humana kept getting the run around about when he would be there, we finally got someone to pick us up 2hours later, when. Someone is disabled in a wheel chair & in hot Florida u DO NOT MAKE THEM WAIT THAT LONG, THIS COMPANY NEEDS A NEW OWNER N DRIVERS