Modivcare

This company is a total fraud. Humana has contracted rideshare services through them, and they have yet to come pick me up for any of my appointment. I've had quite a few since January, many of which are related to significant cardiovascular events. Because of our visual impairment, I do not have Access to their services because I "don't have a driver." Avoid them like the plague.

I had to cancel my labs appt today. Your driver was 25 mins late. Showed up at 11:25 to pick me up for my 11:30 appt across town.
These local guys have failed both times you've sent them. Please stick to Lyft & Uber in the future, for ALL my rides.
I set up a new ride for next week, but the desktop version of your site said "error" this time, and last time I used it. I did manage to use the phone app…I did it, but that's hard for me.
IDK why it has to be so hard to use your service?
Do better!

My wife have lost 4 appointments with female drivers. They do not want to help patients to their doctor not even to open the car door. They are rude saying they dont like wheel chaired people or any disabled. Lazy as hell... I keep asking for a male driver and they keep sending these lazy $#*! females that never takes me to my destination cause they have an excuse all the time. HORRIBLE! THEY NEED TO CLOSE THIS TRASH COMPANY OR STUPID BUSINESS

If you are a patient that claims mileage I strongly suggest you find a family member or a friend to take you because Modivcare is constantly changing the rules about paying your claims and leaves people stuck without getting reimbursed for their mileage so they can use it to get to appointments. This company is disgusting disrespectful and most importantly should be shut down and bought out. Again don't count on claims being paid within the promised time frame because they always lie to you

I told them multiple times that this is for a surgery and they not only managed to send someone that was an hr away BUT they also screwed up the destination I was going to and put someone else's, so that made the driver almost 2 hrs late, and not only THAT, but I won't know if my daughter is still getting surgery until I get there.

Yesterday I got a ride to an appointment but they refuse to return to pick me up. I had asked Motivcare NOT to send Karolina Transportation because I had had problems with this company. They sent them anyway. I called while waiting to go home to see why they had sent this company again. I did not want a specific driver because her perfume would irritate my sinuses. I was told that's who is coming. Since you don't want her get your own way home. I paid over $20 with Lyft to get home.

Always late, come to pick you up three hours after appointment. They waste your time instead of hiring more drivers. The customer doesn't matter to them. Stinky and filthy vehicles with weird creepers driving them. I have been hit on by drivers, made to ride with trash bags of trash for whole ride and dude wouldn't let me roll down the windows. Bunch of incompetent people.

I tried five times to schedule pickups for two medical appointments next week. The automated system is almost impossible to navigate. Their app is a joke, I tried many times to set it up, and it kept reverting me back to reentering my insurance ID number. All of this frustration with this company caused me to look at the reviews. And thank heaven I did. This whole thing must be very frustrating of someone older than me. I will not be using this service and would have given them a zero if I could have and I have never used them.

My mother is 76yo, uses this company for her therapy appointments after suffering a stroke. They are often late, no show or canceled without notice. The sub-contractors they use in Miami are lawful, disrespectful, and unconsidered. Terrible experience

Everything is unreliable about this company. Hate them. I'm always have to end up driving my father to his appointments bc they are super late and send wrong vehicles that aren't equipped for my father to ride in.

Ever since Modivcare bought out Access to Care, the service has really gone downhill. My rides keep getting denied but only at the last minute and with no notification, or I'll set up a ride in the app a week ahead of time and then when I check the status as my appointment nears it will turn out to not be there at all, and there's never any notifications from the app or even texts or phone calls from the company itself. I never had this problem with Access to Care but it's been a major ongoing issue with Modivcare and it's a real inconvenience and whenever I call to find out what's going on they act like they have no idea what I'm talking about. If you have the option, find another company to handle your rides, because dropping the ball is this company's middle name.

They did not send a ride for my appointment and after 2.5 hrs of trying to get home I booked my own.

I cannot believe that Cigna insurance switched from using Access to Care to manage their transportation benefit and started using this Modivecare joke of an outfit. They try to make it impossible to talk to a human forcing you to deal with their AI bot, virtual assistant nonsense which is grossly inferior. With much arguing with a robot you can finally get through to a human but it's not easy. I insist that my rides be handled through Uber and not one of these fly-by-night mom and pop transportation contractors that use vehicle so rickety you wonder sometimes if you'll make it to the end of the street without it falling apart. Weather that actually happens or not is anyone's guess and if you call back to try to get a real person to change it she tells you that she can't do it. Nonsense. What I want is to find out who to talk to at the insurance company to tell them what a boneheaded mistake they made switching to this company

MotiveCare falls far short of expectations on multiple fronts. First and foremost, their customer service is abysmal. Attempts to reach out for assistance or clarification were met with long wait times, unhelpful responses, and even outright dismissiveness. It's frustrating to encounter such disregard for customer satisfaction.

Furthermore, the quality of these rides leaves much to be desired. From very sketchy Lyft and uber rides, to inconsistent performance, the service offered by MotiveCare simply don't measure up to the standards one would expect.

Additionally, navigating their website or call center is a cumbersome task. Rude service callers, and frequent glitches make getting a ride experience more of a hassle than it's worth.

In conclusion, MotiveCare fails to deliver on its promises of quality service and rides and satisfactory customer service. With so many other options available in the market, there's little reason to subject oneself to the frustration and disappointment that inevitably accompany dealings with this company. Save yourself the trouble and look elsewhere for your appointment rides.

They are supposed to transport my kiddo to and from school. Everytime the car/van/bus gets here and it's an unmarked vehicle... mind you my kiddo is only 4 non-verbal and has asd... The driver does not sound familiar with the area... The 3 times they have transported my kiddo they have lost him! Drove him 30 mins OUTSIDE OF HIS DESTINATION!

First the driver shows up a hour early, then brings us to the wrong building then never comes back to pick us up, we had the time set for 11:45 am go back home, cause my gfs MRI was 10:45, I had to call humana 4x b4 a driver from MC got to where we were, me n humana kept getting the run around about when he would be there, we finally got someone to pick us up 2hours later, when. Someone is disabled in a wheel chair & in hot Florida u DO NOT MAKE THEM WAIT THAT LONG, THIS COMPANY NEEDS A NEW OWNER N DRIVERS

English is not the not the native tongue of most of the ModivCare office dispatchers. Very frustrating! Had to continue asking "what did you say' or "I don't understand". The agents all have a script that they read from and they did not deviate from it. I had a medical procedure with my gastroenteritis that required that the driver wait while the procedure was performed. I talked to five different agents for over 2 1/2 hours and the exact same verbiage was used. During this incident I had a customer service representative from Humana on the line with me. They even had the same issue. On the fifth call, after hearing the same script I asked to speaker to her supervisor. She said that the supervisor was on the line. I asked again to speak to the supervisor, she put me on hold for twenty minutes then I and the Humana representative were disconnected. I waited thinking that she would call me back since my number is in their system. It did not happen. I am now prompted to start looking for another carrier. I really wish I could give them a third of a star rating!

They schedule appointments then the night before they cancel or yet push out your pic up time then your late to your appointment. I can see ten or twenty minutes but an hour and a half! That's ridiculous. Especially since it's a dialysis chair time so not except able. Not once or twice it's an ongoing issue. What's wrong with these people. Now he's stranded at dialysis since they cancelled his ride home. Why are they able to just cancel a ride. The patients sits in the lobby waiting since no one bothers to tell them it's cancelled. I just love how the pass the buck blaming this one or that and not taking responsibility for there mistakes. I'd give them ten thumbs down

My mother is having a really rough time to even try to get a ride scheduled for her appointments because the AI system does not even
Give the person time to either answer properly and it wastes no time cutting off the person using the vocal commands.

And when you try to arrange for another appointment immediately afterwards, it cancels the previous appointment! That is so frustrating,
Not just to myself (after filling in the information), but also to my mother who needed that appointment!

Whoever came up with that app needs to scrap it, pronto! And the BBB reviews cannot deny that ModivCare has been dropping the ball...A LOT.

FROM 10/1/2023 TO 2/9/2024 I HAVE 10 RIDES THAT JUST PLAIN DID NOT SHOW UP! I HAVE CALLED THEM AND THEY JUST MAKE UP ONE EXCUSE AFTER ANOTHER. THEY WILL SAY YOUR RIDE WAS WITH ONE COMPANY, HOWEVER WHEN YOU CALL THAT COMPANY, THEY SAY THEY DO NOT HAVE YOU ON THEIR SCHEDULE. PERHAPS THAT IS WHY MOST OF THE TIME MODIVCARE WILL NOT GIVE YOU A PHONE NUMBER YOU HAVE TO FIND IT YOURSELF

Waiting up to 10 hours for rides on a regular basis. Wrong addresses entered on a regular basis.
Med transport cars regularly are no show no call.
The result... Missed appts.
Missed procedures. Missed treatments. Stuck for hours with no food, water, medication in extreme weather conditions with nowhere to shelter.
Modivcare has never fixed the issues. Corporate has never responded to written correspondence or phone calls.
Major news stations blew the whistle on this company in Florida. (Look it up). They also had 3 whistle blower employees in the Midwest report fraudulent billing totaling 3.8 million dollars in a period of many years.
"WHAT TO DO"
IVE BEEN RESEARCHING FOR TWO YEARS. THE FOLLOWING ARE AGENCIES YOU SHOULD REPORT TO.
1. your state senator
2. Your congressman
3 your attorney generals office, dept of consumer protection.
4. Medicaid, Medicare fraud and waste.
5. State dept of social services
6. State dept of transportation
7. Major news networks.
If everyone did this
8 your insurance company. Every time.
9. Modivcare Everytime.
If everyone does this, they will be forced to fix their problems at some point.
The biggest concern is how any peoples health worsened by waiting for care or may have died from missing dialysis etc. Procedures being delayed etc.
This company needs to be audited.

This is the worst company I've evrr dealt with. My ride was denied then booked then denied and rebooked. Now less than 12 hours before appointment they cancelled. No one can tell me why. Now I have to take a taxi 72 miles because it is too late to call anyone to drive me. It is outsourced to people who you can barely understand. Horrible service

Modivcare has the worse customer service ever! If you ever request to speak to a supervisor the hold time is unimaginable, seriously! You will hold for an hour, they'll then put a team lead on the phone. You'll have to stand firm and ask for a supervisor again! Only to hold for another hour. I cant believe this company treats clients this way! I had a disrespectful agent by the name of Sansia in Florida book my reservation. She didn't seem to care either about the phone call being recorded. The app has a lot of issues. So you're forced to call in and speak to an agent. The drivers arent so bad its the agents working within the company. It comes off as if there aren't consequences for agents to behave disrespectfully, so a lot of them do it freely. It's just an overall low graded company to do business with!