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My mother is having a really rough time to even try to get a ride scheduled for her appointments because the AI system does not even
Give the person time to either answer properly and it wastes no time cutting off the person using the vocal commands.
And when you try to arrange for another appointment immediately afterwards, it cancels the previous appointment! That is so frustrating,
Not just to myself (after filling in the information), but also to my mother who needed that appointment!
Whoever came up with that app needs to scrap it, pronto! And the BBB reviews cannot deny that ModivCare has been dropping the ball...A LOT.
Christopher S.'s review of Modivcare earned 2 Very Helpful votes
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