Leon R.

English is not the not the native tongue of most of the ModivCare office dispatchers. Very frustrating! Had to continue asking "what did you say' or "I don't understand". The agents all have a script that they read from and they did not deviate from it. I had a medical procedure with my gastroenteritis that required that the driver wait while the procedure was performed. I talked to five different agents for over 2 1/2 hours and the exact same verbiage was used. During this incident I had a customer service representative from Humana on the line with me. They even had the same issue. On the fifth call, after hearing the same script I asked to speaker to her supervisor. She said that the supervisor was on the line. I asked again to speak to the supervisor, she put me on hold for twenty minutes then I and the Humana representative were disconnected. I waited thinking that she would call me back since my number is in their system. It did not happen. I am now prompted to start looking for another carrier. I really wish I could give them a third of a star rating!