I tried five times to schedule pickups for two medical appointments next week. The automated system is almost impossible to navigate. Their app is a joke, I tried many times to set it up, and it kept reverting me back to reentering my insurance ID number. All of this frustration with this company caused me to look at the reviews. And thank heaven I did. This whole thing must be very frustrating of someone older than me. I will not be using this service and would have given them a zero if I could have and I have never used them.