Dave B.

I cannot believe that Cigna insurance switched from using Access to Care to manage their transportation benefit and started using this Modivecare joke of an outfit. They try to make it impossible to talk to a human forcing you to deal with their AI bot, virtual assistant nonsense which is grossly inferior. With much arguing with a robot you can finally get through to a human but it's not easy. I insist that my rides be handled through Uber and not one of these fly-by-night mom and pop transportation contractors that use vehicle so rickety you wonder sometimes if you'll make it to the end of the street without it falling apart. Weather that actually happens or not is anyone's guess and if you call back to try to get a real person to change it she tells you that she can't do it. Nonsense. What I want is to find out who to talk to at the insurance company to tell them what a boneheaded mistake they made switching to this company