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I had to cancel my labs appt today. Your driver was 25 mins late. Showed up at 11:25 to pick me up for my 11:30 appt across town.
These local guys have failed both times you've sent them. Please stick to Lyft & Uber in the future, for ALL my rides.
I set up a new ride for next week, but the desktop version of your site said "error" this time, and last time I used it. I did manage to use the phone app…I did it, but that's hard for me.
IDK why it has to be so hard to use your service?
Do better!
My 11a ride today arrived at 11:16. After my appt, at 11:52, I called for a return ride. Fought with their AI, trying to get a human. Never did. Finally got the AI to say she had scheduled a ride, that it'd arrive in 45 minutes wait (ridiculous), but I waited 45 mins.
After 45 mins & no ride, I called Modivcare back at12:38. I'm told it'll be another 55 minutes, since they had no record of my call 45 mins ago. I tole the lady to forget it, I'd get my own ride.
Given my pup was home alone, I gave up on Modivcare, and hired my own Lyft.
I was home at 1:07. At 1:33, I get a call that my ride (the one I cancelled) has arrived.
How can they be so bad at this?
Jeff H.'s review of Modivcare earned 2 Very Helpful votes
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