Steve P.

Ever since Modivcare bought out Access to Care, the service has really gone downhill. My rides keep getting denied but only at the last minute and with no notification, or I'll set up a ride in the app a week ahead of time and then when I check the status as my appointment nears it will turn out to not be there at all, and there's never any notifications from the app or even texts or phone calls from the company itself. I never had this problem with Access to Care but it's been a major ongoing issue with Modivcare and it's a real inconvenience and whenever I call to find out what's going on they act like they have no idea what I'm talking about. If you have the option, find another company to handle your rides, because dropping the ball is this company's middle name.