Beth H.

Consumer Cellular recently removed the option for me to print my detailed bill when I login online, but still thinks they should be able to pull cash out of my bank account. My chat session was disconnected mid- chat after the rep said he "sent your bill", but he didn't. All I got was a notice AGAIN the my bill was available, & I should log in. But all that show is a total amount due, not the detailed bill I've been able to get in the past.

I only have bank accounts with Discover, not credit cards, by design. They're very, very slow in posting transactions - which is a problem when I may forget about certain transactions & am used to being able to check online.
I signed up for 2 factor authentication, and there's an option to place a checkmark in a box telling the website to recognize my laptop. Customer service has been worthless, telling me I should check the box (it's been checked for over a year) as well as referring me to their FAQs which are worthless. I actually believe they don't bother to review prior messages in the thread, based on ludicrous and angering answers.