Bettina B.

As a corporate customer, we have experienced the most chaotic web provider with the worst service we have encountered anywhere in the world over the last 20 years. One gets the impression that one hand does not know what the other is doing, or one might come to the conclusion that this behavior is intentional, which seems more likely to us now. Two unsuccessful attempts to cancel all services, with only the third attempt after weeks seeming to work. Charges continue to be made to the credit card even after this was disputed by us at the first attempt. There are no refunds, with the explanation that the charge occurred before the cancellation was processed. From our perspective, this behavior is no longer just dubious but outright criminal, especially given that this does not appear to be an isolated case but many other users report similar experiences. We have passed the matter on for review to our legal team and issued a warning about this hosting service across our entire corporate group.