Becca B.

Ordered items for a bathroom renovation, toilet arrived smashed to pieces, it took Victorian Plumbing 3 weeks and a lot of chasing from me to send out a replacement and I was left to dispose of the damaged item myself.
Other items I ordered were such poor quality my plumber refused to fit them. They make it almost impossible to do a return, which you have to organise yourself, which for large items is extremely difficult. Asked customer service for some guidance they repeatedly send me a copy and paste of the return instructions which are useless. Asked them to provide me with dimensions and weights of items so I can organise a return, which they will have in their system, they refused to provide me with them.
Customer service take days on end to reply, if they even bother.
Awful experience, which has set my project back a month and has seriously inconvenienced me, still struggle to return the items.