Ordered a dog collar on 1st June when they promote a free collar, end up paying around $8. Today is 13th August and I still have not received the product. Have complained 3 times, after the 2nd time you guys admitted a problem that caused the product not been sent. You didn't offer any worthy compensation. Just a voucher towards purchase to replace the unsent product, I asked to just resend the product now. 3 weeks has passed since then, I sent another email and no response.