Bill A.

I placed an order on 11/26 for a Christmas present to my wife. On 12/24 I inquired where it was at and received a form letter with a tracking link and a message telling me the "Good News!" that it was on the way. Tracking informed me that it was at "label created" on 12/2. Useless! Another email got me a very generic "Sorry" and that it had been lost and would not be arriving in time for Christmas (received that email on Christmas) but would ship soon. "Soon" turned out to be 12 days later when it finally shipped on 01/05. Soon is not 12 days for a gift that was already weeks late. My last TWO emails have still not even been responded to.

This has been one of the most miserable online shopping experiences I have ever had. I do not recommend this company or their products to anyone. I am disgusted by the impersonal and generic responses to my concerns and even more so by the lack of responses. I see a lot of positive reviews for this company. No doubt when things go smoothly, they are as good as any other. Pray you are not the exception, because you will see the other side. I think a company is defined by how they handle difficult situations. I wish I could give this one less than 1 star.