Bill C.

And this digital age we order many things, actually most things, online. I have ordered from many brick and mortar retailers plus the typical online retailers and never had a problem returning items that did not fit. I bought two pairs of men's golf shorts online and my usual size and when they arrived they were too large. I sent an email to customer service asking how I could return these as there was no link on any of their many emails to me regarding the order. Customer service responded that they refused to take any returns or exchanges online and I would need to actually walk into a brick-and-mortar store to exchange them even though the store does not stock the items! I probably spend in excess of $20,000 a year online shopping in this company will never get another dime from me!