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I bought a Kipling bag while traveling abroad. On the return trip one of the wheels started to shred. One trip later, two more wheels. Don't bother with customer service. If you bought the bag abroad, too bad. They were no help whatsoever. Basically told me, too bad. Fortunately you can buy replacement wheel kits from Amazon that actually WORK! (don't buy from Kipling. Same crappy quality at an outrageous price). I paid over 400.00 for a suit case that failed day one. Buyer beware!
Products used:
Suit case
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