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I have ordered a bartop set plus 2 additional chairs. First it was delivered with normal height not bar height table. Then table was delivered with 2 screws falling out due to stripping of screws hole in factory. Finally on assembly of final chair, I discovered 2 completely missing screws on part assembled in factory. Also a number of screw heads had burrs and required filing to smooth. Overall the furniture is wonderful but lot of head aches and quality issues. Also on table it lacks enough support so has a slight wobble (not normal even though customer service seemed to think it was fine).
Quality 1
Service 2 (moments of 5, but got 2 due to response - sending me two screws to put in stripped holes as solution (silly) and not enough, we apologize for inconvenience.)
Product 5 - it is robust piece of furniture
Tip for consumers:
Overall solid product but far too many head aches and minor but critical quality concerns for the cost of furniture.
Products used:
Patio set
* Premium Poly Patios attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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It would be nice if you could change the frame/slat color and see what it would look like
I wanted to use Pay Pal to securely checkout. I was not able to access my Pay Pal account. It is...
