The original ring I purchased was stolen 25 years ago so I contacted Jostens about making a replacement. I did the order online and had to cancel the first order. I called them am money was refunded within a few days. I had accidentally ordered a medium instead of large. I redid the order and marked my calendar. It arrived 4 days earlier than expected. The ring was perfect. Don't use the sizing tool app.Order a ring sizing kit from Amazon or someone and use that. The sizing app is not that accurate. Just order a medium or smaller for a woman and large for a man. They don't give actual measurements on their
Site.