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Bob S.

Contributor Level

Total Points
81

1 Review by Bob

  • Hudson's Furniture

9/29/23

We have bought close to 10 thousand dollars from Hudsons and always bought the replacement policy.

In 2020 we bought a couch from them with the replacement policy. The couch turned out to be a lemon in 2 years. In December of last year we reported the left side Caved in and the right side the buttons did not work for the recliner. They refused to replace and instead kept ordering parts to have it fixed. Twice the wrong parts and 10 months later we had to replace it from rooms to go. Warning they do not honor the replacement policy you buy.

Products used:
We had to replace the couch with our own expense even though we had an unusable furnature that we paid for a replaceable policy for almost a year we have been waiting to replace it and they only want to fix it. Several appointments and they still can't fix it. You shop for good furnature for a reason and they want you to have a crashed in couch fir 10 months when it was supposed to be replaced and not wait that long to fix.

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