Boluwatife A.

This airline is a SCAM! I am just in shock at the fact that they are refusing to give me back my money or anything else because I booked through a third party (Hopper). I paid close to $3000 for a flight out of the country through Hopper and on the day of my flight CVS minute clinic did not have my covid results (also smh), so I missed that flight. I called them and they said to contact my 3rd party (Hopper). I had already missed the event I was due to attend so I asked the Hopper agent to cancel my flight. The agent told me that AIRFRANCE is the might not give me my money back but I considered how flexible the airlines are being based on the fact that we are all in A GLOBAL PANDEMIC. I got scared about them not giving refunds, the next day and asked Hopper and airfrance to put me on another flight. AIRFRANCE the worst freaking airline ever then told me they can only put me on a flight leaving the country but I was on my own for the flight back. Obviously I said no and moved forward with requesting a refund. Its been 2 weeks now (SEVERAL TIMES AIRFRANCE HAS HUNG UP THE PHONE ON ME) made me false promises that I would get a refund, BUT THEN TODAY hopper is telling me that airfrance denied my refund. HOW IN THE WORLD DO WE LIVE IN A COUNTRY WHERE SOMEONE CAN TAKE $3000 FROM YOU, GIVE YOU NO SERVICE (even after you wanted the freaking service) and then REFUSE TO GIVE YOU YOUR MONEY BACK, WITH NO EXPLANATION (OR OTHER OPTIONS) AND ITS COMMUNICATED IN SUCH A CALLOUS MANNER. I AM FUMING AND all i want is my money back from this crazy company. WHAT THE HELL TYPE OF BUSINESS MODEL IS THIS. HOW IN THE WORLD DOES THIS COMPANY HAVE RETURN CUSTOMERS?