Bradley L.

Purchased a stair lift for my wonderful mother in law. Our salesperson Dane Stiler seemed nice and full payment was quickly deducted from our account and install date was set to be one week later. Well you know the story, the part didn't come, bla bla bla. Reached out to the local representative in North Carolina and they hung up on us twice as we tried to understand why our install date had not been met. Before they hung up the second time, they suggested that we work with the installer ourselves to reschedule. WHAT :) Keep in mind we had paid the $500+ for the install. He said we were being rude... but we reminded him we were the customer. That's when he hung up. So much for customer service. Sent Dane an email and then called twice but all we got were crickets. Can you hear them? Almost two weeks later, lift has not been installed. I am hopeful at the end of this tunnel there is light and not a freight train. Delays in parts and shipping does not bother us, but the attitude of the local NC shop was really an embarrassment to the AmeriGlide brand. The CIO of this company must either be asleep, or not reading the reviews,,,