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Braydon D.

Contributor Level

Total Points
80

1 Review by Braydon

  • MoparPartsGiant

12/14/23

I hope by writing this review I can prevent at least one person from giving this terrible company money.

I ordered some parts from them and, after waiting a week and not hearing anything, I contacted their live chat to cancel the order and bought the parts locally. Now, several weeks later, they are emailing me the order is in progress and shipping soon. I called to cancel and was told my order is "uncancellable" and "unreturnable". After hours of arguing and multiple representatives, they refused to cancel the order, provide any proof that I agreed to these terms, or provide a transcript of my chat from weeks ago in which I was told it was cancelled. I just received an email the order has shipped so now I'm stuck with these duplicate parts. I tried to cancel multiple times PRIOR to them even ordering the parts from Mopar directly to resell to me.

Products used:
I ordered several Mopar official accessories, and used none of it as they took about a month to ship and I purchased them locally instead.

Service
Value
Shipping
Returns
Quality

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