Bret T.

Originally had good luck with them buying a Herman Miller chair for a home office. The second purchase, the chair arrived defective and impossible to assemble. I contacted them immediately, but got the total run around. They even suggested that I bend a metal piece of the chair myself instead of returning it. When I refused, they ignored multiple emails and calls even though their last email stated that they would send a return shipping label as soon as I forwarded a photo of the chair boxed up in its original box. I did. In fact, I sent them multiple photos at their request. No response. You cannot get worse customer support than this. I literally have a worthless chair sitting in a huge box in my garage. Never again.