Brian K.

I received shipment from fed-ex that came from e-fireplace. The pallet was poorly wrapped for shipment and items came damaged. Some were documented that they were damaged on arrival. Somewhere, someone wrapped more shrink wrap so visually looked o k on the out side but when I removed the plastic, the back of the fireplace was dented up with tines from a forklift. Now I waiting to hear back from and could take up to six weeks before damaged product is resolved, then 3 weeks shipping for a new fireplace.