Brian L.

On December 29,2023, I placed my order on Staples.com. I was given a January 2,2024 delivery date. Then it was delayed until January 4,2024. On January 5,2024, I chatted with a rep online that the order was "missing". I received no notification from anyone that it went missing until I inquired about my order not received on January 4,2024. Then the rep re-ordered my order with a delivery date of January 8,2024, and that was delayed again for January 9,2024 due to a truck breakdown. I chatted with another rep online on January 9,2024 to confirm that my order would be received on that date, and I was informed there was no delivery details on my order and that it would be delivered on January 10,2024.
How many more delays and excuses should I accept before I actually receive my order? This is COMPLETELY UNACCEPTABLE! Is this business being run by amateurs and children?
This is completely unacceptable and inexcusable. It's sad that I have to constantly follow up and deal with this. There's just no good customer service anymore.

Godiva has certainly taken a nosedive on sales for their chocolates. They used to be good, and then their chocolates lost their quality of taste due to the ingredients they use (one is corn syrup). Then they took away a seasonal truffle (maple walnut truffles). Now I can't buy those anymore. They did sell them in the cubes, but took those away as well. Then they closed all locations in the U.S. So now it's even more expensive to buy from them. I still buy their chocolates when I see them in the stores, but only about a box a year. It's difficult to buy their chocolates when the U.S. stores are limited. I used to spend a few hundred dollars every season on their maple walnut truffles. They were a gem. Sad to see that Godiva isn't make good business decisions and doesn't seem to care what the customer wants.

I will never buy anything from their company after seeing what they charge. It's sad people will pay their prices. Nice products but the prices are extortion!