The initial order of my power nozzle seemed to be very smooth, to the point that I made comments about how easy it was to place the order. It was after that, the customer service fell to pieces. Extremely rude representative I just hung up with again. The team at EVacuum seems as if they have absolutely no idea what they are doing, or selling. My product will be returned immediately, so i can order from a professional organization. Do not use this company.