I had a rather disappointing experience with Rent A Center in Mt. Sterling, KY, and I feel compelled to share my thoughts about it. I began a rent-to-own process for a gaming computer with them on 03/29/23, and my initial impression was positive. The staff was friendly and accommodating, and I made timely payments for five months, up until 06/02/23.
However, my opinion of Rent A Center took a nosedive when I encountered some difficulties. In an effort to manage my payments, I reached out to the manager at the Mt. Sterling, KY location to discuss the possibility of arranging to pay for two months in the following month. Unfortunately, I was informed that this couldn't be done, which was disappointing but not entirely unexpected.
What truly left a sour taste in my mouth was the way I was treated on September 1,2023. I received a letter from Rent A Center demanding the return of the rental property to their store by 09/02/23, giving me only one day to comply by 5 pm. Given that the location was a four-hour drive away from my residence, I called the store to explore the possibility of them picking up their merchandise.
To my dismay, the representative I spoke to was not only rude but also unwilling to take any responsibility for retrieving their property. They insisted that I should drive four hours to return the merchandise personally, which I found to be highly inconvenient and unreasonable.
In the end, I agreed to return their items, but the interaction left me with no desire to do business with Rent A Center in Mt. Sterling, KY, or any other Rent A Center branch, for that matter. This experience highlighted a lack of customer-centricity, flexibility, and professionalism that I find unacceptable in any business.
My advice to others would be to exercise caution and consider alternative options before engaging with Rent A Center, particularly the Mt. Sterling, KY location. There are undoubtedly more customer-friendly and accommodating rental services available that won't leave you feeling frustrated and undervalued as a customer.